Frequently Asked Questions - Gift Vouchers & Cards - Charity Gift VouchersYOUR QUESTIONS ANSWERED
Some of the most frequently asked questions are shown below. We hope these will be of assistance but if you are still unsure about any aspect of our service, please call our helpline number: 01323 848686 or email sales@vouchers4charity.org.uk
How do I contact Charity Gift Vouchers?
You can contact us by email at sales@vouchers4charity.co.uk or call our helpline 01323 848686, Monday to Friday 9am - 5pm. If you have an enquiry about an existing gift voucher order, please be ready to quote your order reference number.
How will I know if my order is placed and being processed?
As soon as you place your order you will receive an email informing you that order has been received and is being processed, a further email will advise you that your order has been dispatched.
'Query' Orders: If there is a query with your gift voucher order you will be contacted by email or by telephone. Typical queries include incomplete delivery addresses or where undelivered goods have been returned to our offices.
'Failed' Orders: Gift Vouchers are just like cash and we undertake rigorous checks to help reduce the incidence of fraud. On some occasions we may be unable to proceed with an order. In this case you will be informed by email. If you feel that your order has been 'failed' unjustly, please place another order on our website using a different form of payment. Please be aware that we reserve the right not to discuss the reasons why an order might be 'failed'.
How are my vouchers delivered?
We normally use Royal Mail for all our deliveries. Delivery charges vary depending on the amount ordered. For large consignments of gift vouchers or gift cards we may use a Security Transport company but we will advise you beforehand if this is the case.
You should normally allow 2-3 working days for delivery of your vouchers. During the peak Christmas period delivery may be delayed and we advise that orders for Christmas are placed in good time.
Please note: The Special Delivery service does not guarantee next day delivery. What it does guarantee is that your order will be delivered within 24hrs of dispatch.
Please also note, Royal Mail does not deliver on Sundays or Bank Holidays.
What if there is no-one available to sign for the gift vouchers?
The postman will leave a card at the delivery address, informing the occupant that an attempted delivery was made. The gift vouchers will then be taken to the local Royal Mail Enquiry office where they will await collection by the recipient.
If no collection is made within two weeks the package will be returned to our offices. At this point we will re-contact the sender to confirm delivery instructions or discuss alternative arrangements.
Where do you deliver to?
We can deliver gift vouchers and gift cards to anywhere in the UK including the Scottish Isles and Channel Islands. We can also deliver to British Forces Post Offices (BFPO) addresses.
If you require delivery to anywhere other that these areas, please contact our helpline on 01323 848686, Monday to Friday 9am - 5pm, or email sales@vouchers4charity.org.uk .
A limited delivery service will be in operation in the week immediately after Christmas. Also, due to the high volume of orders at Christmas we advise customers to order early for Christmas delivery.
What if I have made a mistake on my order?
If you have made a mistake please call our helpline on 01323 848686, Monday to Friday 9am - 5pm, or email sales@vouchers4charity.org.uk, quoting your order reference number. We will do our utmost to try and make any necessary changes.
Where can the vouchers be spent?
Gift Vouchers are sold for either specific stores, e.g. Marks & Spencer, or for a multitude of different shops, e.g. Leisure Vouchers which can be spent in a very wide range of different outlets such as Pizza Hut, Saks and Legoland. Use the search facilities and view the 'more information' behind each voucher to insure the voucher you choose can be spent where you want it to be spent.
Do gift vouchers have an expiry date?
The majority of gift vouchers sold by Charity Gift Voucher do not have an expiry date and can be used at any time in the future. However certain vouchers (e.g. Dixons, NEXT, Harvey Nichols) and many gift cards (e.g. Debenhams, House of Fraser) may carry an expiry date, typically 12 or 24 months. Please refer to the details on the back of each gift voucher or gift card.
Can I choose different types of vouchers on the same order?
Yes you can. Select a range of vouchers, at a range of values. The only restrictions to this are that delivery is all to one address per order.
How can I pay for my gifts?
Charity Gift Vouchers accepts payment by cheque, bank transfer and from all major credit/debit cards including VISA, Mastercard, Maestro/Switch, Solo, and Delta. Please note: we do not accept Visa Electron cards or American Express. Our site is fully secure, using a Secure Trading server with state of the art encryption and secure sockets layer (SSL) technology. We do not store your credit/debit card details online.
What do I do if I need a receipt for my order?
Please indicate on the customer notes section that you require an invoice. This will be sent to the sender's address, either by email or mail.
When will payment be taken from my account?
Charity Gift Vouchers utilises an automatic online payment process. Your payment will be reviewed when we process your order and if there are no problems we will take payment at that point, if there is a problem we will advise you as soon as we review your order. If payment has been unsuccessful you will be notified during the order process by online screen messages.
If an order is subsequently 'failed' following our additional checks, no money will be taken from your card. Please note that we reserve the right not to discuss the reasons why an order might be 'failed.'
Attempted Fraud
We take great care to protect ourselves and our customers from attempted fraud; for this reason we may delay dispatch of an order so that we are able to conduct futher security check to ensure that the card holder and ourselves are not defrauded.
What will appear on my credit card statement?
Your credit card statement will read CGVM Ltd and the charge will be in UK Sterling and converted to your own currency if necessary.
Can I order large amounts of gift vouchers?
Orders up to £10,000.00 can be placed online, for larger orders please call our helpline on 01323 848686, or email sales@vouchers4charity.org.uk .
Is Charity Gift Vouchers secure? What do you do with customer details?
Please visit our security page or privacy page for your answer.
Do I have to pre-register to visit the site?
No. Charity Gift Vouchers thinks that online shopping should be easy. We only take your details once you have become a customer, not before.
How do I search for the most appropriate gift vouchers?
The simplest way to search for gift vouchers is to view the full range. This displays all the vouchers available to buy. Three search functions are also available, displayed on the right hand side of the screen, allowing you to hunt out gift vouchers by store name, category and also by typing in the name of the shop you wish to buy vouchers for.
How does the diary reminder service work?
This is a complimentary feature offered by Charity Gift Vouchers. Log on to the diary reminder service and leave reminders for all the birthdays, anniversaries and special days you might otherwise forget. Decide how soon before the day you'd like a reminder (5 or 10 days) and we'll send you an email at the appointed time.
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